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In fact, this will trigger the Error loading media: File could not be played error. Nevertheless, it is the most stable media player for embedded videos, an incorrect configuration might force JW player to load a video file that is not supported by the media player. Whereas, it is remarkably lightweight, also works pretty well across all browsers, and integrates seamlessly with every ad network.Īlso, it has become the preferred choice for all the major websites that feature self-hosted video content. Whereas, the issue is commonly encountered on both desktop and mobile versions of Chrome, the error is not exclusive on this browser. Whereas, the issue mainly occurs when trying to load a file in a nonsupported format using JW Player. Chrome and Firefox should prompt you with updates, but it is useful to check.In fact, most of the time, the error is triggered when the JW Player is tasked with loading a.

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Update your browser to the latest version.

Refresh the page, which may re-download a piece of content that failed to play back due to a partial download on the first try.

This can happen during playback, or more likely, at or towards the beginning.

Message: The media playback was aborted due to a corruption problem or because the media used features your browser did not supportĪ browser being unable to play back the requested content.

Headline: The video is bad or in a format that can't be played on your browser.

Does that work? If not, it suggests that content as a whole cannot be reached.

Refresh the page, which can restart a connection that may have dropped.

Check that the internet is working correctly on the affected machine.

A general network failure (for example, the internet connection to your home/school/personal computer fails).

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Filtering software (such as Sophos, or Lightspeed Web Filter blocking content).A web proxy interrupting the connection or filtering traffic.Message: A network error caused the media download to fail part-way.Headline: The video connection was lost, please confirm you're connected to the internet.Here are some steps to try to fix the problem: A firewall, web proxy, or network issue is blocking the video download when the browser tries to play it.The browser is not supported, or currently lacks support for video.A browser problem, or a configuration issue.An issue with the computer, such as a crash or interruption to the network service.Message: You aborted the media playbackĪ somewhat generic browser error that indicates that something stopped the video download process in its tracks.Headline: The video download was cancelled.Common error messagesīelow is a list of error messages which you might receive when trying to play videos, along with suggested steps to try to fix the problem: MEDIA_ERR_ABORTED We strongly recommend checking for available browser updates regularly to ensure that you have the latest and greatest fixes and performance.įor a complete list of supported browsers, see the Brightcove Player System Requirements document. This topic contains the following sections:

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If you need further assistance, you will learn how to gather relevant information and contact support.

Viewing the Brightcove System Status Pageīrightcove Player Troubleshooting Guide In this topic, you will learn how to troubleshoot the Brightcove Player by diagnosing some common playback error messages.

Training: Quick Start to Player Management.

Versions of the Brightcove Player Documentation.

Using a Screen Reader with the Brightcove Player.

Implementing Cue Points Programmatically.

Identify and Delete Low Performing Videos.

Brightcove Player 6 Now Default Version.

Adding Captions to Videos Programmatically.

Adding an Application ID to the Player Embed Code.

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Step-by-Step: Video.js Plugin Generator.Reporting on Brightcove Player Configurations.Signed URLs and Token Auth with a Live Stream.Restricting Video Playback Using IP Address.

Creating a DASH DRM Manifest for the Brightcove Player.

Configuring Player Content Restrictions.

Responsive Sizing for the Brightcove Player.

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Quick Start: Player Customization - Legacy Skin.

Customizing Player Appearance - Legacy Skin.

Step-by-Step: Brightcove Player Debugger.

Brightcove Player Troubleshooting Guide.

Bulk Updating Brightcove Default Player.

Options for Standard (iframe) Embed Code.

Options for Advanced (in-page) Embed Code.

Assigning Video to Player Programmatically.

Using Player Enhancements for Live SSAI.

Using DFP Premium with Brightcove Player.

Testing Pre-Release Advertising Plugins.

Known Issues: Server-Side Ad Insertion (SSAI).

Implementing SSAI with the Brightcove Player.

Client-Side Pre-roll Ads with Live SSAI.

Brightcove Player 5 to 6 Migration Guide.

Training: Developing with the Brightcove Player.